Terms and Conditions

 We seek always to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us. These terms and conditions apply to all users of the site, including users who are browsers, customers, merchants, and content contributors, among others. Hence, if the user does not agree with all listed requirements for compliance, the best option is to not access the website and avail of the merchandise posted.

Any updates to the current website are all subject to the terms of service, which may also undergo alterations and new additions. Therefore, it is recommended that the user conducts regular revisiting of this page to ensure awareness on the latest conditions. Your agreement is indicated by your continued use and access of the services on the website following the posting of updated conditions.

By agreeing to the terms and conditions, the user represents at least the legal age or age of majority in their place of residence, or the age of majority and is providing consent to any minor dependent to access this website.

Your Order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. By clicking the ‘Confirm Order’ button you accept the Terms & Conditions for this website.

Do note that the company reserves the right, but are not obligated, to limit the sales of merchandise to any person, geographic location, or jurisdiction on a case-to-case basis. The quantities of sales or services may be limited, and the completion of orders may be refused or cancelled, especially if there is a judgment that users are unauthorized dealers, resellers, or distributors. 

The user agrees that product descriptions and prices may be subject to change without notice at the sole discretion of the company. We reserve the right to modify, discontinue, or delay a product or service without prior notice. The company shall not be liable to the user or any third-party for these updates, including but not limited to price changes, discontinuation, or any modification involving the product quality, material, and quantity, among others.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number and email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable). The user shall provide current and accurate details for both shipping and billing address and payment information. It is the responsibility of the user to update account information on the website as needed, including modifications in email addresses and credit card numbers in line with expiration dates. The company is not liable for any user error concerning personal information.

We reserve the right to refuse service to anyone for any reason at any time. Upon placing an order, the user agrees to and recognizes that personal information, except credit card and debit card details, may be transferred unencrypted to partner companies that will enable successful receipt of the product. These may also be subject to changes required to conform and adapt to technical requirements of connecting networks or devices.

Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track your Order”.

If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible. 

We accept payments online using Visa and MasterCard credit/debit card in AED.

Delivery/Collection

We can only process orders for delivery or collection within countries in which we are permitted to sell the Products.

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address. 

We will try our best to either deliver the Products to your address or make the Products available for collection at our head office in Dubai by the estimated delivery/collection date set out in our order confirmation email. 

If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery if possible. The Products will only be left with a third party (such as building reception/concierge) with your express authority. 

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order

Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. 

Products may be subject to return or exchange only in consideration of the complete Return/Exchange Policy. 

Promotional Offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Promotions where you are eligible for a free item (e.g. buy one get one free), only apply to qualifying items displaying the offer message on their product information pages, and unless the promotions indicate otherwise, apply to the lowest-priced qualifying item. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

Intellectual Property

All copyright, trademarks and other intellectual property rights in all material/branded products, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in us. Hence, the user agrees not to reproduce, duplicate, copy, sell, resell, or exploit any service provided on this website, unless permission is provided. Permission requirements are further discussed in the next paragraph.

You are hereby allowed to use this material only as expressly authorised by us. You may not extract and/or utilise the whole or any part of the Website without our express written consent. A written permission shall be legibly written by our exclusive representatives on paper, scanned, and sent either via mail or electronic means, in which the company’s complete name and a signature of the authorized representative are included. 

In general, the products posted on our website shall not be used for any illegal purposes or any matter that violate the laws in your jurisdiction—even for cross-country deliveries. These laws are not limited to copyright laws. 

The brand names and logos indicated on our Website and all related emails are owned by us in the territories in which we operate.

Limitation Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the website, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. 

Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. The company has exerted maximum effort to ensure the accuracy of images and colors for the users; however, the user shall recognize that discrepancies may exist due to differences in the display settings of devices. 

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We have no liability for incomplete information or posted details that are not current. For that matter, the content provided on the website should be utilized and referred to with caution. The reliance on any website information as sole reference for decision-making is at the risk of the user. Consultation of primary, more accurate and complete, and latest sources should be prioritized by the user.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business, or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms & Conditions.

Law

Any matter that arises out of your use of our Website shall be governed by the laws of the Government of UAE and shall be subject to the exclusive jurisdiction of the courts within this territory. 

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the Government of UAE.

Waiver

If you breach these Terms & Conditions and we take no immediate action, this does not mean that we will not be entitled to assert our rights and remedies later.